Terms of Service

1. Agreement to Terms

By accessing or using our WhatsApp Bot service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Our Service provides a multi-tenant WhatsApp bot platform that enables businesses to manage customer orders and appointments through automated conversations. The Service includes:

• WhatsApp integration for customer communication
• AI-powered natural language processing for order taking and appointment scheduling
• In-platform order and booking management
• Admin console for business configuration and management
• Multi-tenant architecture supporting multiple businesses

3. User Accounts and Businesses

3.1 Business Accounts

Business administrators must create an account to access the admin console. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and current business information

3.2 End Users

Customers who interact with your business through WhatsApp are subject to these Terms. By using the WhatsApp bot, end users agree to the automated processing of their messages, orders, and appointment information.

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any laws or regulations
• Send spam, unsolicited messages, or harass users
• Impersonate any person or entity
• Transmit malicious code or viruses
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to the Service or other accounts
• Use the Service for any illegal or unauthorized purpose
• Violate WhatsApp's Business Policy or Terms of Service

5. Third-Party Services

The Service integrates with third-party services including WhatsApp (Meta) and OpenAI. Your use of these third-party services is subject to their respective terms and policies:

• WhatsApp Business Terms: https://www.whatsapp.com/legal/business-terms
• OpenAI Terms: https://openai.com/policies/terms-of-use

6. Order and Appointment Data Access

When you use our order and appointment features:

• We will create, read, update, and delete order and appointment records as needed
• Your business and customer data is stored securely with access controls
• You can request account or data deletion at any time
• Deleting your account will disable order and appointment features

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be unavailable due to:

• Scheduled maintenance
• Third-party service outages (WhatsApp, OpenAI)
• Technical issues or system failures
• Force majeure events

We are not liable for any damages resulting from service interruptions.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect and process data as described in the Privacy Policy. By using the Service, you consent to such processing and warrant that all data provided is accurate.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your business data, customer conversations, orders, and appointment information. By using the Service, you grant us a license to use this data solely for providing and improving the Service.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Missed orders or appointments, or scheduling errors
• AI-generated responses that are inaccurate or inappropriate

11. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied. We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• The AI-generated responses will always be appropriate or correct
• Any errors in the Service will be corrected

12. Indemnification

You agree to indemnify and hold harmless the Service, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your business's interactions with customers through the Service

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including:

• Breach of these Terms
• Violation of applicable laws or third-party rights
• Request from law enforcement or government agencies
• Suspected fraud or security concerns

Upon termination, your right to use the Service will immediately cease. We may delete your data according to our data retention policies.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of significant changes by posting a notice on the Service or sending an email. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Colombia, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property infringement or violation of confidentiality obligations.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Information

If you have any questions about these Terms, please contact us at: