Privacy Policy

1. Introduction

Welcome to our WhatsApp Bot service ("Service", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant WhatsApp platform for orders and appointment scheduling.

2. Information We Collect

2.1 Information Collected Automatically

When you interact with our WhatsApp bot, we collect:

• WhatsApp phone number
• Message content and conversation history
• Order and appointment details (items, date, time, service type)
• Interaction timestamps

2.2 Business Account Information

For business administrators who use our admin console:

• Email address and account credentials
• Business information (name, services, pricing)
• Business configuration and settings

3. How We Use Your Information

Businesses using the platform are responsible for obtaining user consent before sending messages through WhatsApp or SMS.

We use the collected information for:

• Order and Appointment Processing: Processing and managing order and appointment requests through natural language conversations
• Order and Booking Management: Creating, updating, and managing orders and appointments in our platform
• AI Processing: Using OpenAI services to understand and respond to customer messages
• Service Improvement: Analyzing conversation patterns to improve bot responses and user experience
• Communication: Sending order and appointment confirmations, reminders, and updates via WhatsApp

4. Third-Party Services

Our Service integrates with the following third-party services:

4.1 Meta (WhatsApp Business API)

We use Meta's WhatsApp Business API to send and receive messages. Meta's privacy policy applies to their services: https://www.whatsapp.com/legal/privacy-policy

4.2 OpenAI

We use OpenAI's GPT models to process and respond to messages. OpenAI's privacy policy: https://openai.com/policies/privacy-policy

5. Data Security

We implement security measures to protect your information:

• Secure Authentication: Admin console access is protected with secure authentication
• HTTPS: All data transmission uses encrypted connections
• Access Control: Multi-tenant architecture ensures each business can only access their own data

6. Multi-Tenant Architecture

Our Service operates as a multi-tenant platform where each business maintains separate data. Business administrators can only view and manage data related to their own business. Customer data (WhatsApp conversations, orders, and appointments) is associated with the specific business they interact with.

7. Data Retention

We retain conversation history, order, and appointment data as long as necessary to provide the Service. Business administrators can request deletion of their data by contacting us. Conversation history may be retained to provide service functionality, maintain context for ongoing orders and appointments, and improve system performance.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (see our Data Deletion Instructions)
• Opt-out of the Service by stopping WhatsApp interactions

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. International Data Transfers

Our Service is hosted and operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: