Data Deletion Instructions

If you have used our WhatsApp Bot service ("Service") and want to request deletion of your data, you can do so at any time. We provide the following options depending on how you interacted with the Service.

If you chatted with a business via WhatsApp

If you are an end user who communicated with a business through our WhatsApp bot (e.g. to place an order or book an appointment):

• Send an email to hola@qadraia.com with the subject "Data deletion request".
• Include the phone number you used on WhatsApp (with country code, e.g. +57 300 123 4567).
• Optionally, tell us the business name if you remember it so we can locate your data faster.

We will delete your conversation history and any stored order and appointment data linked to that number. This does not affect data held by WhatsApp (Meta), which is governed by their privacy policy.

If you are a business administrator

If you have an admin account and want to delete your business data or your user account:

• Send an email to hola@qadraia.com with the subject "Account / business data deletion request".
• Include the email address associated with your admin account and, if applicable, the business name.
• Specify whether you want to delete only certain data or your full account and business data.

We will delete your account, business configuration, and any associated conversation and appointment data as requested.

What we delete

When you request deletion, we will remove:

• Conversation history linked to your phone number or business
• Stored order and appointment data
• Account credentials and business settings (for admin accounts)

We process deletion requests within 30 days. You will receive a confirmation email once the deletion is complete. Some data may be retained where required by law or for legitimate operational purposes (e.g. backup retention for a limited period).

Contact

For any questions about data deletion or your privacy, contact us at hola@qadraia.com.